![]() ![]() For example, if you see an ad widget breaking, it is possible that Rocket Loader is breaking the JavaScript and you should turn this feature off by going to your Cloudflare Settings page. Rocket Loader can potentially impact JavaScript calls on your site, including things that potentially use jQuery. To access cPanel or FTP:Ĭertain scripts on my website (like ads or social plugins) are breaking or not workingĬloudflare has two beta features that speed up the loading of your web pages, but they can sometimes cause issues. ![]() As a result, you can still access cPanel or use FTP, but you will have to do so a little differently. If you can't access cPanel or useFTPĬloudflare acts as a reverse proxy. Please make sure that the CloudFlare IP addresses are allowlisted on your server and with your host. If you get HTML returned, but you still get a site offline or unavailable message from Cloudflare, then this means that connections from Cloudflare's IPs are being restricted or blocked at either the hosting provider or server level. You should contact your hosting provider and work with them to resolve the server issue. If you get an error message like "can't connect to host" or "500 internal server error", then this means that your server is not responding. When you press enter, you'll get an output message. It will look something like 192.73.146.94 > YourServerIP: You can get the IP for your server origin by checking your DNS Settings page on your Cloudflare account. Open the application called terminal on your Mac, and run the following curl command to see if your server is responding:Ĭurl -v -A firefox/4.0 -H 'Host: ' YourServerIP ![]() How to quickly test if your server is having issues If you can't get to your website and you see a cached copy of your website or a " Your Website is Unavailable" error page, the first thing to do is to check if your server is having issues. We wanted to share some tips on how to troubleshoot website issues and provide some good techniques to prevent site issues in the future. There are many moving pieces it can be an isolated network connection with the ISP, an issue with your server or one of Cloudflare's data centers could be temporarily having a problem. Debugging technical issues online can be tricky. ![]()
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